Frequently Asked Questions
Everything you need to know about shopping our resale collection.
What is the condition of Cotopaxi Pre-Loved items?
Each item is carefully inspected and graded. We offer gear in 'Like New,' 'Gently Used,' and 'Well-Loved' conditions, ensuring that every piece is functional and ready for a second life of adventure.
How do you ensure the authenticity of pre-owned gear?
All items sold through our Pre-Loved program are verified by our team of experts to ensure they are genuine Cotopaxi products before they are listed for sale.
What is your return policy for resale items?
To minimize our carbon footprint, all Cotopaxi Pre-Loved sales are final. We provide detailed photos and condition reports for every item to help you make an informed purchase.
How long does shipping take for Pre-Loved orders?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location within the United States.
Are Pre-Loved items covered by the Cotopaxi warranty?
While our Pre-Loved items do not carry the original lifetime warranty, they are fully vetted for durability. If you receive an item that does not match the described condition, please contact our support team immediately.
Can I trade in my old Cotopaxi gear for credit?
Yes! Through our trade-in program, you can send in your used Cotopaxi gear in exchange for store credit that can be used on our main site or the Pre-Loved store.